We understand that going to rehab can feel quite daunting for clients and families alike. However, our dedicated admissions team led by Jon Radcliffe are here every step of the way to guide you through the process.

Many people are anxious about even calling to ask questions or book a free assessment. To help you with this process, here is our simple step by step guide to admissions at The Providence Projects.

Contact Admissions
Telephone Assessment
Reservation Confirmation
Admission for Treatment

First contact

You can call, chat online or send us an email. The admissions team are available 24/7 to answer any questions you might have, book your free telephone assessment or arrange an immediate admission. Most families’ comment that they feel understood for the first time ever, having spoken to one of the team here at The Providence Projects.

You may have a lot of questions about rehab, or what to expect when you arrive at The Providence Projects. We want to reassure you that all communication is completely confidential and non-judgemental.

If you’re still unsure, head over to our FAQ’s page to find common answers about drug or alcohol rehab at The Providence Projects.

Telephone assessment

The Providence Projects offer a free comprehensive assessment to all prospective clients. The purpose of assessment is twofold. It is our opportunity to find out more about you, your problem and your current situation. From the information provided in assessment, we can ascertain that we are able to meet your requirements. It is also your opportunity to ask us any further questions you have so that you can be sure that we are the right private rehab centre for you.

Assessments can be carried out immediately and can be conducted either face to face or on the telephone. The assessment process usually takes around 40 minutes and if appropriate, admission can be arranged as soon as the assessment is completed.

Many prospective clients choose to conduct the assessment on the telephone to save time and travelling. If you come to our centre for the assessment, we will also give you a tour of the Providence Projects.

During the assessment, we would look to gather information on your alcohol and/or substance misuse history, your current social situation, your family history, your physical health, your mental health, any previous rehab experiences and most importantly what you want from treatment.

I have just spent 28 days at the Providence Projects for alcoholism. It has been such a journey. I was rather frightened when I first entered, but this programme is extraordinarily well thought out.
Kate McConnell
October 22nd

At the end of the assessment there are two possible outcomes. Hopefully, you will be suitable for treatment at The Providence Projects and it will be the rehab facility you choose. If that is the case, we will simply arrange an admission date which is suitable for you. Unfortunately, in some instances, we may not be the right rehab for you. If this is the case we will be able to recommend other programmes which might be more suitable.

If you would like to find out more about assessment or arrange your free assessment, please call us on Freephone, 0800 955 0945. This call is free from landlines and mobiles.

Once the assessment has been completed, both the medical and therapy team will look at the information you have provided and call you back immediately with an outcome. If, for any reason, we are unable to accept you, we will make alternative recommendations. However, on the basis that the assessment went well, we then look to arrange an admission date that is suitable for you.

Reservation and Admission

Once you have successfully completed your assessment, the next stage is to arrange your admission into treatment. We have a dedicated admissions team, led by Jon Radcliffe to ensure that this process is clear and efficient.

Immediate rehab admission

In certain cases, and due to the nature of addiction, families are in crisis and want immediate admissions. At The Providence Projects, we fully understand and can facilitate immediate admissions for treatment. In other cases, potential clients have to tie up loose ends, finish a job, or arrange childcare before joining us. In these instances, we are happy to reserve you a space.

Once you have completed your assessment, our admission teams will email you with full details of your admission including your expected time of arrival, what to bring and what to expect from detox. If you have any further questions at this time, please do not hesitate to call as the admissions team are available 24 hours a day, 7 days per week.

On the day of admission, most people are very nervous about coming to a new place, with people they don’t know and not knowing entirely what to expect. Please rest assured that we understand what that feels like and you will be made to feel at ease very quickly. In fact, by the end of the stay, most people don’t want to leave!

If you want to find out more about rehab admission whether it is for yourself or a loved one, please call our admissions team on 0800 955 0945.

Book a Visit

Whether you are looking to refer yourself into treatment or if you are a friend or family member looking to refer your loved one in to treatment, then we can help. We understand that choosing the right programme and getting the right information is key to success in overcoming addiction.

Our counselling and admissions team are always available to answer any questions you have and explain anything you don’t quite understand.

If you are at the stage where it is something you are just considering, please also feel free to call us and arrange a visit. We are always happy to show you around so you can experience life at The Providence Projects, or schedule an informal visit to ask questions about the drug or alcohol rehabilitation process.

If you are a friend or family member but your loved one is in denial about their addiction, please read here about drug or alcohol intervention to see how we could help.

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